DELIVERY AND RETURN POLICY

Thank you for visiting and shopping on www.beautical.com. By placing an order through our website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

01

Shipment processing time

All orders are processed within 1 day. Orders are not shipped on weekends or holidays.

02

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

We try to deliver to as many countries as possible. Please check the table below for the specific delivery information for your country. All the delivery times are estimates and related to working days and don’t include the shipping processing time.

Country
Shipping cost
Free delivery above
Estimate delivery term
ZONE 1
6,95€
69€
1-2 days
ZONE 2
8,95€
79€
3-5 days
ZONE 3
10,95€
99€
5-7 days
ZONE 4
23,95 €
109 €
5-7 days

Delivery delays can occasionally occur.

“Zone 1” means the following countries:

BELGIUM

FRANCE

GERMANY

LUXEMBOURG

NETHERLANDS

UNITED KINGDOM

UNITED STATES

“Zone 2” means the following countries:

AUSTRIA

CZECH REPUBLIC

CROATIA

DENMARK

HUNGARY

ITALY

LITHUANIA

POLAND

PORTUGAL

SLOVENIA

SLOVAKIA

SPAIN

“Zone 3” means the following countries:

ESTONIA

FINLAND

IRELAND

LATVIA

ROMANIA

SWEDEN

“Zone 4” means the following countries:

CANADA

GREECE

MALTA

NORWAY

SWITZERLAND

TURKEY

If your country is not listed above, please send us an email at [email protected]  for more information.

03

P.O. Box shipping

We do not ship to P.O. Boxes.

04

Delivery time exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can investigate.

05

Shipment confirmation & order tracking

You will receive a Shipment Confirmation email containing the packing list and your tracking number(s) once your order has been shipped. The tracking number will be active within 24 hours.

06

Delivery error

In case you notice a delivery error or non-conformity of the delivered products in relation to the order form, please inform our Customer Service within 3 (three) working days from the delivery date.

Any complaint made outside the time limit will not be considered.

07

Parcels damaged in transit

We always try to ensure that your goods are delivered in the best condition. However, if you have received a damaged product, please contact our Customer Service immediately.

Damaged items will need to be returned to us before we can issue a refund or a replacement.

08

Taxes

— Sales tax

Sales tax has already been applied to the price of the goods as displayed on the website.

— Import duties & taxes

All BEAUTICAL international orders are shipped from Belgium. Please note that you may be charged customs and duties upon entry to your selected delivery country, if not within EU. These charges vary and must be paid by the recipient of the parcel. We encourage you to be aware of these potential costs before placing an order with us. If you have any questions related to customs charges, please contact your local customs office.

We will not refund orders that have not cleared customs or where customs and/or duties have not been paid.

09

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please follow the return procedure.



10

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

11

Returns

We do our utmost to bring you complete satisfaction. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or full refund. In the interests of hygiene and consumer safety, items can only be returned for a refund if they are unopened, unused and in their original packaging.

All returns must be notified to our Customer Service within 14 (fourteen) days after reception of order. After communicating your decision to return, you have 14 (fourteen) days to return the goods.

12

Return process

To notify the return of an item, you must send an email to our Customer Service at [email protected], with the following information:

Product Name:………………………………………………………………………………………………

Ordered on:…………………………………………………………………………………………………….

Consumer’s name:……………………………………………………………………………….………

Consumer’s address:…………………………………………………………………………………..

Place the item(s) in its/their original packaging with a copy of shipping note received by email at the time of ordering and send your return to the following address:

BME (BEAUTICAL)
Henry Fordlaan 62  
3600 Genk  
Belgium

Please note that you will be responsible for the return shipping charges. We strongly recommend that you use a trackable method to mail your return, as we are not responsible for the returned order until it reaches us.

13

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow 14 (fourteen) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

14

Exceptions

For defective or damaged products, please contact our Customer Service at [email protected] to arrange a refund or exchange. 

15

Customer service

If you have any questions concerning our Delivery & Return Policy, please contact us at:  [email protected].

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